Effective Date: July 4, 2026
This Refund, Return, and Cancellation Policy (“Policy”) explains the conditions and procedure under which you may cancel an order, return a product, or receive a refund when purchasing through the wan-ton.com marketplace operated by Wanton Sale (완톤세일) (“we,” “us,” or “the Company”). It applies together with our Privacy Policy and Terms of Service, and is prepared with reference to the Republic of Korea’s Act on Consumer Protection in Electronic Commerce.
You may cancel an order at no cost at any time before it is dispatched by the seller (i.e., while its status is “pending,” “accepted,” or “packing”). To cancel, contact us using the details in Article 10 as soon as possible, quoting your order number. Because sellers may begin preparing an order shortly after it is placed, we recommend requesting cancellation immediately if you change your mind. Once an order has been dispatched, it can no longer be cancelled and must instead be handled as a return under Article 4.
Where permitted by law, you may withdraw from your purchase and request a return within 7 days of the date you receive the product, without needing to give a reason, except for the categories of goods listed in Article 5. To exercise this right, contact us within the 7-day period using the details in Article 10.
If a product is defective, damaged in transit, materially different from its listing, or not what you ordered, you may request a return and full refund within 3 months of receiving the product, or within 30 days of the date you discovered (or reasonably could have discovered) the problem, whichever applies. Please contact us with your order number, a description of the issue, and photographs where possible, so we can coordinate with the relevant seller.
The following items cannot be returned solely because you changed your mind, in accordance with applicable consumer-protection law, provided the restriction was clearly indicated on the product page at the time of purchase:
This Article does not limit your rights under Article 4 for defective, damaged, or incorrect items.
At this time, cancellations, returns, and refunds are handled directly by our customer service team rather than through an automated self-service tool. To make a request, contact us using the details in Article 10 with your order number and the reason for your request. We will coordinate with the relevant marketplace seller on your behalf and confirm the outcome with you directly.
Once a cancellation is confirmed, or once a returned product has been received and inspected, we will issue your refund to the original payment method used for the order. We aim to process the refund within 3 business days of confirming the cancellation or receiving the returned item, as required by Korean consumer-protection law.
If you are returning a product because you changed your mind (Article 3), you are responsible for the cost of return shipping. If a product is defective, damaged, mislabeled, or not what you ordered (Article 4), we or the relevant seller will bear the cost of return shipping.
wan-ton.com is a marketplace on which independent, verified sellers list and sell their own products. When you request a cancellation, return, or refund, we coordinate with the seller responsible for your order, but refunds are issued to you by the Company. If a dispute cannot be resolved between you, the seller, and the Company, you may pursue the dispute-resolution options described in Article 10.
If you believe a cancellation, return, or refund request has not been handled fairly, you may also contact the Korea Consumer Agency (1372 Consumer Counseling Center, call 1372, or visit ccn.kca.go.kr), or the Personal Information Protection Commission for matters involving your personal data (privacy.go.kr, or dial 118).
We may revise this Policy from time to time to reflect changes in the Service or applicable law. We will post any material changes on this page at least 7 days before they take effect, together with an updated effective date.
